Jackpotcity Casino Privacy Policy

Jackpotcity Casino respects the privacy of everyone who uses its website, games, account services, and related features. This Privacy Policy explains what information may be collected, why it is used, how it is protected, and the choices available to you.

This policy applies to personal information handled through Jackpotcity Casino services in Canada. By accessing or using the platform, you acknowledge that you have read this policy. The services are intended for individuals aged 18 or older, and information relating to age and eligibility may be requested before an account is approved or maintained.

Information We Collect

Jackpotcity Casino may collect information that you provide directly, information generated when you use the platform, and information received from selected third parties. The information collected depends on the services you use and the circumstances in which it is required.

• Account information, such as your name, date of birth, contact details, username, and account credentials.
• Identity and eligibility information used to confirm that an account holder is the person creating or accessing the account and meets applicable age requirements.
• Payment and transaction information, including deposits, withdrawals, payment method details, transaction history, and related verification records. Payment details may be processed by specialist payment providers.
• Communication records, including messages sent to customer support, feedback, complaints, requests, and information provided during account reviews.
• Technical information, such as IP address, browser type, device characteristics, operating system, language preferences, access times, and referring pages.
• Usage information, including games viewed or played, session activity, account preferences, promotions accessed, and interactions with website features.
• Information connected with responsible play, fraud prevention, security monitoring, or compliance checks, where such information is relevant to the operation of the account.

You should provide accurate and current information when opening or using an account. If you submit information about another person, you should have the authority to do so and should ensure that the person understands how their information will be handled.

How We Use Information

Information is used for legitimate operational, security, customer service, and business purposes. Depending on the circumstances, Jackpotcity Casino may use information to:

• Create, administer, and maintain your account.
• Process deposits, withdrawals, bonuses, and other transactions.
• Confirm identity, age, account ownership, and eligibility to use particular services.
• Provide games, account functions, customer support, and requested information.
• Detect, investigate, and prevent fraud, money laundering, account misuse, collusion, and other harmful or unlawful activity.
• Monitor platform performance, troubleshoot technical problems, and improve website design and functionality.
• Personalize content, remember preferences, and present offers or communications that may be relevant to your interests, subject to available controls.
• Manage responsible play processes and respond to account limits, exclusions, or other player protection requests.
• Meet applicable contractual, operational, legal, or regulatory obligations where those obligations apply.
• Establish, exercise, or defend legal rights and protect the safety, property, and integrity of Jackpotcity Casino, its users, and service providers.

Marketing communications will be handled in accordance with available consent requirements and communication preferences. You may be able to unsubscribe from promotional messages while continuing to receive essential account, transaction, security, or service notices.

Cookies and Similar Technologies

Jackpotcity Casino may use cookies, software development tools, pixels, local storage, and similar technologies. These technologies can help the platform remember settings, keep sessions secure, understand how visitors use the website, and improve functionality.

Some cookies are necessary for account access, authentication, navigation, fraud prevention, and core website operation. Other technologies may support analytics, personalization, performance monitoring, or marketing. The specific technologies used may change as the platform develops.

Most browsers allow you to review, block, or delete cookies through their settings. Disabling certain cookies may affect account access, game functionality, payment processes, or other features. Where a cookie preference tool is available, your choices can also be managed through that tool.

Data Sharing

Jackpotcity Casino may disclose information when reasonably necessary to operate the services, process transactions, protect users, or meet applicable obligations. Information may be shared with:

• Payment processors, banks, financial institutions, and transaction verification providers.
• Identity, age, fraud prevention, security, analytics, hosting, customer support, and technology providers.
• Professional advisers, auditors, insurers, and business partners where their involvement is necessary for a legitimate business purpose.
• Corporate affiliates or successor entities in connection with a restructuring, merger, acquisition, financing, sale, or transfer of assets.
• Authorities, courts, law enforcement bodies, or other parties when disclosure is required or reasonably considered necessary to address legal, security, or safety concerns.

Service providers are expected to handle information only for authorized purposes and according to appropriate confidentiality and security arrangements. Jackpotcity Casino does not disclose personal information to unrelated parties for their independent use unless permitted by applicable rules or authorized by you.

Data Security

Reasonable administrative, technical, and organizational safeguards are used to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, authentication procedures, monitoring, encryption or secure transmission methods, staff training, and supplier assessments where appropriate.

No website, network, payment method, or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential, using a secure device and connection, and notifying Jackpotcity Casino promptly if you suspect unauthorized account activity. The platform may restrict access or require additional verification when security concerns arise.

Data Retention

Information is retained only for as long as it is reasonably needed for the purposes described in this policy, including account administration, transaction records, security investigations, dispute management, responsible play processes, and business reporting.

Some information may be retained after an account closes where it is necessary to complete outstanding transactions, resolve complaints, prevent fraud, meet applicable recordkeeping requirements, establish or defend legal claims, or protect the integrity of the platform. Retention periods may vary according to the type and sensitivity of the information. When information is no longer needed, it may be securely deleted, anonymized, or otherwise disposed of.

Your Rights

Depending on your location and the circumstances of the request, you may have rights relating to personal information held by Jackpotcity Casino. These may include the ability to:

• Ask whether personal information about you is being processed and request access to that information.
• Request correction of information that is inaccurate, incomplete, or out of date.
• Ask for deletion or restriction of information where there is a valid basis for doing so.
• Object to certain processing activities or withdraw consent where processing is based on consent.
• Request information about the purposes, categories, and recipients associated with relevant processing.
• Manage promotional preferences and unsubscribe from marketing communications.

These rights may be limited where retaining or using information is necessary for security, fraud prevention, transaction integrity, legal compliance, or the exercise or defence of rights. Requests may require identity verification to prevent unauthorized disclosure. If you have concerns about how information is handled, you may contact Jackpotcity Casino and provide enough detail for the request to be reviewed.

Third-Party Services

The platform may contain links, integrations, payment options, advertising features, or other connections to services operated by third parties. Those providers may collect information under their own privacy notices and terms. This policy does not govern how an external provider handles information after you leave Jackpotcity Casino services or interact directly with that provider.

You should review third-party privacy information before submitting payment details, creating an account with an external service, or using a linked feature. Jackpotcity Casino may receive limited information from third parties to support payments, verification, security, analytics, or customer service, subject to the arrangements in place with those providers.

International Transfers

Some service providers, technology systems, payment partners, or business affiliates may process information in countries outside Canada. When information is transferred or accessed across borders, reasonable steps are taken to support appropriate protection, confidentiality, and controlled use.

International processing may be necessary for hosting, payment administration, fraud prevention, customer support, technical maintenance, or other functions required to provide the services. The privacy protections in another country may differ from those available in Canada. By using the platform, you acknowledge that such processing may occur where it is needed for the purposes described in this policy.

Policy Updates

This Privacy Policy may be revised when services, technology, business practices, or applicable expectations change. The updated version will be made available through the relevant Jackpotcity Casino website or service. Changes take effect when published unless a later effective date is stated.

We encourage you to review this page periodically. Where a change is significant, additional notice may be provided through the platform, by email, or through another appropriate communication channel. Continued use of the services after an update may indicate that you have reviewed the revised policy.

Contact Information

For questions about this Privacy Policy, requests concerning personal information, or concerns about the handling of your data, contact Jackpotcity Casino at [email protected]. Please include sufficient information to identify your account and explain your request, but do not send passwords, full payment card numbers, or other unnecessary sensitive information by ordinary email.

Jackpotcity Casino may request additional details to verify your identity before responding. Requests will be reviewed within a reasonable period, taking into account their nature, complexity, and any applicable requirements.

Last updated: 9 September 2026