Jackpotcity Casino Terms & Conditions

These Terms and Conditions govern access to and use of Jackpotcity Casino, including its website, games, payment services, promotions and related features. By creating an account or using the services, you confirm that you have read, understood and agreed to these Terms.

Please review these Terms carefully before playing. They should be read together with any promotion-specific rules, privacy information and other notices displayed on the Jackpotcity Casino website. If you do not accept them, you must not register or use the services.

Acceptance of Terms

These Terms form a binding agreement between you and Jackpotcity Casino. They apply whenever you visit the website, create an account, deposit funds, participate in a game or claim an offer.

Additional rules may apply to particular games, tournaments, payment methods or promotions. Where such rules conflict with these Terms, the specific rules will generally apply to the relevant activity. You are responsible for checking the current wording before taking part.

Eligibility

Jackpotcity Casino is intended for individuals who are at least 18 years old and legally permitted to use online gaming services in their location. By registering, you confirm that you meet the applicable minimum age requirement and that online gambling is permitted for you.

You must not use the services if you are located in a jurisdiction where access or participation is restricted. Jackpotcity Casino may refuse access where it reasonably believes that a user does not meet eligibility requirements. You are responsible for complying with the laws that apply to you.

Account Registration

Only one personal account may be opened for each customer unless Jackpotcity Casino gives written approval for an exception. Registration information must be accurate, complete and kept up to date.

You must protect your username, password and other login details. All activity carried out through your account may be treated as activity authorised by you unless you promptly report unauthorised access. You must not sell, transfer, lend or permit another person to use your account.

If any registration information changes, you should update it without delay. Jackpotcity Casino may decline duplicate, incomplete or misleading registrations and may close accounts created in breach of these requirements.

Verification

Jackpotcity Casino may request information or documents to confirm your identity, age, address, payment ownership or eligibility. This may occur during registration, before a withdrawal or at another point during the customer relationship.

Requested documents must be genuine, current and clearly readable. You must provide the information within a reasonable period. Delays, restrictions or account action may apply if verification is not completed or if information cannot be reasonably confirmed.

Funds may not be released until required checks have been completed. Providing false, altered or misleading material may result in cancellation of transactions, closure of the account or other action permitted by these Terms.

Deposits

Deposits must be made using a payment method held in your own name or otherwise authorised for your use. You should check the available methods, processing times, limits and any applicable fees before confirming a transaction.

You must not deposit funds obtained unlawfully or use the account to move money for another person. Jackpotcity Casino may reject, reverse or review a transaction where there is a security, compliance or payment-processing concern.

Once a deposit has been credited, it is intended for participation in the services and is not a general-purpose payment account. You should only deposit an amount that you can afford to lose. Jackpotcity Casino is not responsible for losses caused by entering incorrect payment details or failing to secure your payment account.

Withdrawals

Withdrawal requests are subject to account verification, applicable transaction limits and any conditions attached to deposited funds or promotional credits. Jackpotcity Casino may return funds through the original payment method where practical or request an alternative method in your name.

Withdrawals may be reviewed to confirm that play requirements, identity checks and payment security procedures have been satisfied. Processing times can vary depending on the method selected, the information provided and third-party payment providers.

Where a withdrawal is cancelled at your request, the amount may be returned to your available balance. You must not attempt to withdraw funds that are subject to a valid restriction, unresolved chargeback or applicable promotion rule.

Bonuses

Promotions, bonuses and rewards are available only in accordance with their individual terms. Those terms may specify eligibility, qualifying deposits, wagering or play requirements, expiry dates, maximum winnings, game contributions, withdrawal limits and other conditions.

Unless expressly stated otherwise, a customer may not claim the same offer more than once, use multiple accounts to obtain an advantage or combine promotions in a way that the offer rules do not permit. Jackpotcity Casino may withhold or remove a bonus where it has been obtained through error, abuse, collusion or misleading information.

Bonus balances and related winnings may expire or be removed when the applicable conditions are not met. Before accepting an offer, you should review its complete terms and confirm that you understand the amount that may be required to unlock a withdrawal.

Acceptable Use

You agree to use Jackpotcity Casino honestly, lawfully and for personal entertainment. You must follow these Terms, game instructions, payment requirements and reasonable security directions provided on the website.

You must maintain a secure device and connection, use current security software where appropriate and notify Jackpotcity Casino promptly if you suspect account misuse. You should also check transactions and account activity regularly and report any apparent error without delay.

Use of automated tools, scripts, bots or software designed to influence game outcomes, interfere with the website or obtain an unfair benefit is not permitted.

Prohibited Activities

The following activities are prohibited:

• Using another person's identity, payment method or account without proper authorisation.
• Creating multiple accounts or coordinating accounts to bypass limits or promotion rules.
• Attempting to manipulate games, payment systems, technical features or promotional offers.
• Using the services for fraud, money laundering, unlawful financial activity or any other illegal purpose.
• Introducing malware, harmful code or material that disrupts the website or risks the security of other users.
• Harassing staff, submitting abusive material or interfering with investigations and verification procedures.

Jackpotcity Casino may investigate suspected prohibited activity and take proportionate action, including blocking transactions, removing promotional benefits, restricting access or closing an account.

Intellectual Property

Website content, software, graphics, names, logos, game presentation, text and other materials associated with Jackpotcity Casino are protected by applicable intellectual property rights or are used with permission. You receive a limited, personal and non-transferable right to access the services for their intended purpose.

You must not copy, modify, publish, distribute, reverse engineer, frame or commercially exploit any part of the website without prior written permission. Account access does not transfer ownership of any website content or software to you.

Limitation of Liability

Jackpotcity Casino will take reasonable steps to provide a reliable service, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, technical faults, telecommunications problems, events outside reasonable control or third-party services.

To the extent permitted by applicable law, Jackpotcity Casino is not responsible for losses caused by your failure to secure account credentials, incorrect information supplied by you, unsuitable equipment, unauthorised access resulting from your actions or interruptions beyond reasonable control.

Nothing in these Terms excludes or limits responsibility where doing so would not be permitted by applicable law. You should use the services at your own discretion and within limits that are appropriate for your circumstances.

Account Suspension

Jackpotcity Casino may suspend, restrict or close an account where it identifies a breach of these Terms, unsuccessful verification, suspicious activity, payment concerns, prolonged inactivity or a legal or security reason requiring action.

During a review, access to games, deposits or withdrawals may be limited. You may be asked to provide further information before a decision is made. Where an account is closed, any remaining balance will be considered in light of the reason for closure, outstanding obligations, transaction reversals and applicable law.

If you believe an account action was made in error, you may contact customer support with relevant details. Do not open another account while a review or restriction is in progress.

Privacy

Jackpotcity Casino collects and uses personal information to operate accounts, process transactions, provide customer support, conduct verification, maintain security and meet applicable obligations. Information may also be used to improve services and communicate relevant account or promotional information where permitted.

Personal information is handled in accordance with the applicable privacy notice. You should read that notice to understand the types of information collected, the purposes of use, retention practices and available rights. You are responsible for ensuring that information supplied to Jackpotcity Casino is accurate and belongs to you.

Responsible Gambling

Gambling should remain an enjoyable form of entertainment, not a way to earn income or recover losses. Set a budget and time limit before playing, take regular breaks and never gamble with money needed for essential expenses.

If gambling stops feeling manageable, use available account controls or contact customer support to discuss options such as deposit limits, play restrictions or account closure. You should not attempt to bypass a restriction by opening another account or using another person's details.

Warning signs can include chasing losses, borrowing to gamble, hiding gambling activity or neglecting work and personal responsibilities. If you are concerned about your gambling, consider seeking independent advice from a qualified support service in your area.

Amendments

Jackpotcity Casino may update these Terms to reflect changes to the services, promotions, security practices or applicable requirements. The latest version will be made available on the website, with the effective date updated where appropriate.

Changes will apply from the stated effective date unless a different arrangement is required. If you continue using the services after an update takes effect, that use will indicate acceptance of the revised Terms. If you do not agree, you must stop using the account and services.

Contact Information

For questions about these Terms, account access, verification, payments or responsible gambling tools, contact Jackpotcity Casino customer support at [email protected]. Include enough information for your request to be identified, but do not send passwords or complete payment credentials.

Customer support may request additional details to verify that it is communicating with the account holder. These Terms remain effective until your account is closed or your access to the services ends, except for provisions that by their nature continue afterward.

Last updated: 9 September 2026